1. INTRODUCTION
This Privacy Policy explains how EOFVPN («EOFVPN,» «we,» «us,» «we,» or «our») collects, uses, shares, and protects your personal information when you use our websites, applications, and other services (collectively, the «Services»). By using EOFVPN, you consent to the collection and use of your information as described in this Privacy Policy.
We are committed to protecting your privacy and will only process your personal information in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Protection Act (CCPA).
2. INFORMATION WE COLLECT
We collect the minimum amount of information necessary to provide our Services. This may include:
Account information
- Name, Telegram ID and username (if applicable)
Payment information (for paid subscriptions)
- Payment amount, currency and date
Communication data
- Name, Telegram ID and username when you contact us for support
- Device information, if necessary to resolve technical issues when you contact technical support
Usage data
- Information about the amount of traffic used
3. HOW WE USE YOUR INFORMATION
We use your information to:
- Providing, maintaining and improving our Services
- Responding to support inquiries and resolving technical problems
4. TRANSFER OF INFORMATION
We do NOT sell, trade, or share your personal information with third parties, except as described below:
- To the competent authorities where required by law or to protect our legal rights. We carefully consider each request and provide only the minimum necessary data. We will only fulfill requests from countries where the political regime is generally recognized as democratic, according to widely recognized international standards and indices.
- To other companies in the EOFVPN group to conduct daily business operations and maintain our Services.
- In the event of a merger, acquisition or sale of assets, but even then, the acquiring organization will be bound by this Privacy Policy.
5. VPN SERVER LOCATIONS
EOFVPN offers servers in various countries around the world to provide our users with optimal speed and connectivity. While we strive to choose jurisdictions with strong privacy protection, some of our servers may be located in countries with lower levels of democracy, according to generally recognized international standards and indices.
When connecting to servers in these locations, EOFVPN will display a warning to inform you of potential risks. These risks include the increased likelihood that local governments may attempt to interfere with your Internet traffic or request access to user data. EOFVPN does not recommend using these servers if you are concerned about possible government interference or surveillance.
To minimize the risk, we recommend connecting to servers in countries with strong democratic institutions and strict privacy laws. EOFVPN does not work directly with governments in countries with low levels of democracy and does not transfer any user data there. However, EOFVPN is not responsible for any actions taken by local governments in such countries.
Please keep this information in mind when choosing a server location. If you have questions or concerns about privacy in a particular location, please contact our support team for advice.
6. DATA STORAGE
We retain your personal information only for as long as necessary to provide our Services and fulfill our legal obligations:
- Payment information is kept for 10 years from the last payment for tax and accounting purposes.
- Information about support requests is stored for 3 years after they have been resolved, except for data about your devices needed to resolve service issues (stored for a maximum of 6 months).
When the information is no longer needed, it is deleted or anonymized.
7. YOUR PRIVACY RIGHTS
Depending on your location, you may have the right to:
- Access, correct, delete or request a copy of your data
- Object to or restrict certain data processing
- File a complaint with your local data protection authority
To exercise these rights, contact us using the methods below. We will respond to verified requests within 30 days.
8. SECURITY MEASURES
We take the security of your data very seriously and utilize physical, technical and administrative safeguards in accordance with industry standards, including:
- Encryption of data at rest and in transit
- Firewalls, access control and intrusion detection systems
- Strict employee access policies and security training
In the unlikely event of a data breach, we will promptly notify affected users and take immediate action to protect our systems.
9. INTERNATIONAL DATA TRANSFERS
Your information may be transferred to and processed in countries other than your own, including the United States and the European Union. These countries may have different data protection laws.
However, we ensure that appropriate safeguards, such as standard contractual clauses approved by the European Commission, are in place to protect your rights and freedoms. By using EOFVPN, you consent to the transfer of your data as described.
10. BUSINESS TRANSFER
If EOFVPN is involved in a merger, acquisition or asset sale, your personal information may be transferred to the acquiring organization. However, it will continue to be subject to the promises made in the Privacy Policy in effect at the time of the transfer.
11. CHILDREN’S POLICY
EOFVPN is not intended for use by children under the age of 18. We do not knowingly collect personal information from minors. If we discover that we have data of a child under the age of 18, we will delete it immediately.
12. UPDATES TO THIS POLICY
We may update our Privacy Policy from time to time to reflect changes in our practices or services. We will notify you of material changes by email or through a prominent notice on our websites before the changes take effect. Your continued use of EOFVPN after the changes constitutes acceptance of the revised Privacy Policy.
13. CONTACTS
If you have any questions about this Privacy Policy or our data processing practices, please contact us at:
Email: user@eof.support
Telegram: @eofsupport
Last update: October 24, 2024